Privacy Policy

Welcome to UK Moving House. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services.

Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Identification Information: Name, address, email address, phone number.
• Transaction Data: Details of the services you have requested and completed.
• Payment Information: Financial details required to process payments.
• Technical Data: IP address, browser type, operating system, and other technical information.
• Usage Data: Information about how you use our website and services.

How We Use Your Information

Your information is used for the following purposes:

• Service Delivery: To provide and manage our moving services.
• Communication: To send you updates, newsletters, and promotional materials.
• Payment Processing: To handle billing and payment transactions.
• Improvement of Services: To analyze usage and enhance our offerings.
• Legal Compliance: To comply with legal obligations and enforce our policies.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal data for a specific purpose.
• Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: The processing is necessary for us to comply with the law.
• Legitimate Interests: The processing is necessary for our legitimate interests, provided your interests do not override those interests.

Data Sharing and Disclosure

We may share your information with third parties under the following circumstances:

• Service Providers: Trusted partners who assist us in operating our services.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

• Encryption: Data is encrypted during transmission and storage.
• Access Control: Access to personal data is restricted to authorized personnel only.
• Regular Audits: We conduct regular security assessments to ensure data integrity.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Data Protection Rights

You have the following rights regarding your personal data:

• Right to Access: You can request access to your personal data.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request the limitation of your data processing.
• Right to Data Portability: You can obtain and reuse your personal data across different services.
• Right to Object: You can object to the processing of your data for specific purposes.

To exercise any of these rights, please contact us through the appropriate channels as outlined in this policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

• Essential Cookies: Necessary for the operation of our website.
• Performance Cookies: Help us understand how visitors interact with our site.
• Functional Cookies: Enable additional functionality and personalization.
• Targeting Cookies: Used to deliver relevant advertisements to you.

You can control the use of cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers are conducted in compliance with applicable data protection laws.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and its implementation.

Legal Basis for Processing

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal data we collect and the specific contexts in which we collect it.

How to Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please refer to the appropriate contact channels provided in our official communication methods.